Native-English business support
The work your business needs doing.Without another employee.
What repetitive work is eating up your time?
We help UK and US businesses keep customer communication, administration and recurring online work moving reliably—using experienced people, sensible automation and human oversight.
Family-run in Portugal, with roots in Manchester.
Work reliably done Personally supported
The work behind the work
Does this sound familiar?
Important recurring work keeps competing with the work only your team can do.
- Enquiries and follow-ups keep slipping
- Reviews and Google updates are inconsistent
- CRM records and spreadsheets are always behind
- Routine reports and emails consume valuable time
- You need reliable support, but the workload does not justify another employee
Start with the process
What are you still doing manually every week?
Show us a recurring task that is consuming your team’s time. We will learn how it works, where judgement matters and what a reliable result looks like.
- Copying information between systems
- Updating spreadsheets and customer records
- Following up enquiries and sending routine emails
- Preparing regular reports
- Checking reviews and publishing recurring updates
We may take it over manually, automate appropriate steps, or combine automation with human checking. You buy a dependable outcome—not automation for its own sake.
If the work is not suitable for us, we will say so.
Show Us the Process
Examples of what we can take care of
Recurring work, handled reliably
These are common starting points, not a fixed menu. If a task repeats, follows a process and needs dependable attention, show it to us.
Customer Support
Inboxes, routine enquiries and customer follow-ups handled clearly, promptly and in your tone of voice.
Reviews & Reputation
Reviews monitored and answered professionally, with sensitive issues identified and escalated when needed.
Google Business Management
Profile information, services, posts, photos and updates kept accurate, useful and active.
Administration & Business Support
CRM records, spreadsheets, lead administration, appointments, reports and recurring back-office work kept on track.
Content & Business Updates
Regular Google posts, social or business updates and routine communications published consistently.
Repetitive Processes
Show us the work you repeat. We will assess whether to handle it manually, automate appropriate steps or combine both with human checking.
How it works
From recurring task to reliable process
Show us the work
Tell us what happens, how often, which systems are involved and where time is being lost.
We assess the process
We identify the steps, exceptions, risks and where human judgement must remain.
We agree the approach
Manual, automated or hybrid—we recommend the most practical way to deliver the outcome reliably.
We run and review it
Responsibilities, checks and reporting are agreed so you know what is happening without managing every step.
Why My Online Personnel
Outsourced support should still feel like part of your business.
Personal support, not a call centre.
A family-run team with roots in Manchester and almost 20 years in Portugal.
That background gives us a practical position between the overhead of adding UK or US staff and the impersonal experience businesses can associate with large outsourcing operations.
We provide experienced, native-English support while taking time to learn how each client works—their systems, standards, customers and tone of voice.
You are not passed through an anonymous queue. The work is clearly owned, communication stays personal and automation is used quietly where it improves consistency rather than replacing judgement.
A dependable extension of your team
Personal support, not a call centre.
- We learn your process, systems, priorities and tone of voice.
- Work is handled against agreed responsibilities, checks and timescales.
- Exceptions and sensitive issues are escalated rather than guessed at.
- Automation is used only where it makes the work more consistent or efficient.
- You receive reliable support without the cost and commitment of another employee.
Your work has an owner, not a ticket number.
A clear, considered arrangement
Scoped around the work and the outcome
We first understand the process, frequency, volume, systems, risks and level of human oversight involved. We then recommend a practical arrangement and provide a clear quotation before work begins.
Some work needs regular human attention. Some can be partly automated and checked by a person. The right approach is the one that delivers the result reliably.
Show Us the WorkWhat repetitive work is eating up your time?
Show us the task, process or recurring responsibility. We will see whether we can take it off your hands—manually, through sensible automation, or with a combination of both.
Show Us the Work