Earlier in the year Amazon took away the option to reply to product reviews leaving sellers unable to either defend themselves against false product reviews or unfair feedback. Worse still meaning they could not reach out and resolve issues and provide a better experience for their customers.
Well recently they have moved forward and allowed initial contact in certain circumstances for sellers to reach out and try to resolve any issues.
Currently this can only be use for Branded product and using a automatic Amazon template but it is a start and can be very useful.
My Online Personnel is now offering this service as part of the Feedback Maintenance package that they offer.
At only 50 GBP per month for up to 3 Market places it is less than 2 GBP per day. This includes seller feedback monitoring and maintenance and the new negative product feedback option for branded product.
Contact us today to arrange this service.